Returns & Exchanges

At RT-TCZ, we want you to love your fashion finds, which is why we offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit or issue a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into your RT-TCZ account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.